Telemark Talk / Telemark Tips Forum

I sent a message to Alpina:
«Hello,

I want to know how long is the warranty of that boot... It cracked next to the pin lines — it seems to be a common problem (cf telemarktalk.com).

Is there something that can be done to repair it (if warranty's out).

Thanks!»

Here is the answer:
«Dear

Glad to see you decided for Alpina boots.

Warranty is according to the customer law in country you bought the boots or according to the dealers claim rules (what is better for customer).

The repair for such mistake is not possible.

Regards

Doc. dr. Boštjan Novak | Vodja kakovosti I Head of QM
G: +386 31 330 433, T: +386 4 51 58 161
Skype: bnovak2009
Alpina, d.o.o., Strojarska ulica 2, SI-4226 Žiri, Slovenia
www.alpina.si, www.alpinashop.si, www.alpinasports.com »

That's disappointing. So where does that leave you?

Sucks, man… really sucks.

I’m surprised they don’t have a smoother response to give to people… or something like a voucher for a discount on your next boots (like $10 or $20.. a gesture… something to keep you in the brand).

You should reply, “Yeah, I made a mistake buying this brand. I won’t make that mistake again. There, fixed it!” Ha ha

@Rodbelan , Alpina has a number of boots. Which one is this, or did I miss it? How old is the broken item?

JohnSKepler wrote: ↑

Thu Jan 05, 2023 10:12 am

@Rodbelan , Alpina has a number of boots. Which one is this, or did I miss it? How old is the broken item?

Alaska

GrimSurfer wrote: ↑

Thu Jan 05, 2023 9:59 am

Sucks, man… really sucks.

I’m surprised they don’t have a smoother response to give to people… or something like a voucher for a discount on your next boots (like $10 or $20.. a gesture… something to keep you in the brand).

You should reply, “Yeah, I made a mistake buying this brand. I won’t make that mistake again. There, fixed it!” Ha ha

Yeah, you're right... I will buy again a pair of Alaska NOT!

Rodbelan wrote: ↑

Thu Jan 05, 2023 10:22 am

GrimSurfer wrote: ↑

Thu Jan 05, 2023 9:59 am

Sucks, man… really sucks.

I’m surprised they don’t have a smoother response to give to people… or something like a voucher for a discount on your next boots (like $10 or $20.. a gesture… something to keep you in the brand).

You should reply, “Yeah, I made a mistake buying this brand. I won’t make that mistake again. There, fixed it!” Ha ha

Yeah, you're right... I will buy again a pair of Alaska NOT!

And I’d back your play, @Rodbelan

If somebody with a three pin asks me in the future what boot to buy, the first thing I’d say is “not the Alaska”.

(Actually, I mentioned duckbill cracking in the Alaska review posted to the Mountain Equipment Coop site a few months ago. They posted it. LOL)

Love that avatar btw. A very clever turn of phrase.

Sheesh. So they basically said: “thank you for choosing Alpina boots. We are not sorry that the boots don’t last. Good luck shopping.”

lowangle al wrote: ↑

Thu Jan 05, 2023 9:52 am

That's disappointing. So where does that leave you?

I am going to buy another boot: Alico? Crispi? Not sure yet...

GrimSurfer wrote: ↑

Thu Jan 05, 2023 10:25 am

Rodbelan wrote: ↑

Thu Jan 05, 2023 10:22 am

GrimSurfer wrote: ↑

Thu Jan 05, 2023 9:59 am

Sucks, man… really sucks.

I’m surprised they don’t have a smoother response to give to people… or something like a voucher for a discount on your next boots (like $10 or $20.. a gesture… something to keep you in the brand).

You should reply, “Yeah, I made a mistake buying this brand. I won’t make that mistake again. There, fixed it!” Ha ha

Yeah, you're right... I will buy again a pair of Alaska NOT!

And I’d back your play, @Rodbelan

If somebody with a three pin asks me in the future what boot to buy, the first thing I’d say is “not the Alaska”.

(Actually, I mentioned duckbill cracking in the Alaska review posted to the Mountain Equipment Coop site a few months ago. They posted it. LOL)

Love that avatar btw. A very clever turn of phrase.

Thanks man!